Let’s Talk!
Want to chat about a project? Need support on social? We’re here to help!
Fill out the form below and a member of the team will get back to you!
Want to chat about a project? Need support on social? We’re here to help!
Fill out the form below and a member of the team will get back to you!
OR
Book a free 30-minute call and tell us where you are, what you need, and where you’re stuck.
We’ll help you make sense of it all, without breaking the bank.
OR
Book a free 30-minute call and tell us where you are, what you need, and where you’re stuck.
We’ll help you make sense of it all, without breaking the bank.
Frequently Asked Questions
What does Viana Social do for nonprofits?
Viana Social helps small to midsize nonprofits grow their digital presence through strategic social media, website design, and campaign support. We specialize in stretching your budget to create high-impact marketing that builds community, drives engagement, and amplifies your mission online.
How much do your services cost?
We offer flat monthly rates with no surprise fees. Pricing depends on your selected services, whether it’s social media management, website maintenance, or campaign support. Contact us for a custom quote based on your platform needs and goals.
We don’t have time to manage social media. Can you do it all for us?
Yes. We handle everything from strategy to content creation to posting. Our team becomes your virtual social media department, creating on-brand graphics and captions, scheduling posts, and keeping your channels active so your staff can stay focused on the mission.
Can you help with fundraising campaigns?
Absolutely. We’ve planned and executed successful fundraising campaigns across email, social media, and digital ads. From Giving Tuesday pushes to year-end appeals, we create campaigns designed to inspire donors and meet your goals without overwhelming your team.
We don’t have a communications person on staff. Can you fill that gap?
Yes. Many of our clients don’t have in-house comms staff. We step in as your outsourced digital team, offering the strategy, consistency, and creative support you need to maintain a strong online presence without hiring another full-time employee.
What platforms do you work with?
We work across all major platforms including Instagram, Facebook, LinkedIn, and X (formerly Twitter), as well as website builders like WordPress, Squarespace, Wix, Shopify, Kajabi, and Thrivecart. We also support email platforms like Mailchimp, Constant Contact, and ConvertKit.
We have a tiny budget. Can we still work with you?
Yes. We build packages for small nonprofits and offer flexible service tiers. Even with limited resources, we can help you build a strong online presence and get results without overspending. You’ll always know exactly what you’re paying for – no hidden fees.
How quickly can we get started?
Most clients begin with a discovery call within one week. After that, onboarding typically takes 5–7 business days depending on the scope. We move fast, but never at the cost of strategy or clarity.
What’s included in your social media packages?
Our monthly social media services include custom graphics, strategic captions, posting schedules, and engagement support. We also hold regular check-ins and provide campaign planning to align your content with your mission and goals.
We’re not getting enough donations from our online campaigns. Can you help?
Yes. We’ve run successful digital fundraising campaigns for Giving Tuesday, year-end appeals, capital drives, and more. We combine compelling storytelling, clear calls to action, and platform-specific strategy to turn passive followers into active donors.
Will I still have control over my content?
Always. We work collaboratively and transparently. You’ll have approval over all content and access to shared calendars and planning boards. We’re here to support your voice, not replace it.
Our engagement is dropping. How do we fix that?
Engagement drops when content isn’t resonating or platforms change. We help you course-correct using story-driven content, improved visuals, better calls to action, and scheduling that aligns with your audience’s habits. It’s not about chasing trends; it’s about relevance.
What if I don’t know where to start?
That’s what we’re here for. Book a free discovery call, and we’ll help you assess your current setup, clarify your priorities, and recommend a strategy that fits your team’s capacity and budget.
Do you only work with nonprofits?
Yes. We exclusively serve nonprofits and mission-driven teams. Our team understands the budget constraints, limited capacity, and unique storytelling needs that come with running a nonprofit, and we’ve designed all our services around that.
Our board keeps asking why we’re not “doing more” on social. Can you help?
Definitely. We help you show up consistently and strategically online so you can demonstrate impact to your board without adding more to your plate. We also provide optional monthly reports you can share with leadership to show engagement and progress.
Do you build nonprofit websites?
Yes. We create and maintain websites tailored to nonprofit needs. Whether you need a full build, a refresh, or monthly support, our websites are mobile-friendly, donation-optimized, and easy for your team to update. No tech background required.
Our content feels all over the place. Can you help us find our voice?
Absolutely. We specialize in nonprofit messaging. We’ll help you clarify your voice, develop consistent visual and written tone, and align your content with your brand values, so you sound like the same organization everywhere you show up.
Can I hire you for just one project?
Yes. We offer both retainer-based support and project-based services, depending on your needs. Whether you’re launching a new website or running a one-time campaign, we’ll scope it clearly and deliver on time.
Our website hasn’t been updated in years. Is that a problem?
Yes, but a fixable one! Outdated websites can hurt your credibility and cost you donations. We’ll help you refresh or rebuild your site so it’s mobile-friendly, secure, and easy to update – designed specifically for nonprofit workflows and storytelling.
How do you measure success?
We track platform-specific metrics like engagement rates, reach, and click-throughs. More importantly, though, we measure how our work supports your mission. That means increased donations, higher-quality leads, or stronger community connection.
We tried running ads, but they didn’t work. Can you do better?
We’ve seen it too – wasted ad spend from poorly targeted campaigns. Our team knows how to optimize Facebook and Instagram ads for small nonprofit goals, like donor acquisition, event signups, and awareness building. Every ad is tracked, tested, and reported.
Our leadership team isn’t aligned on our messaging. Can you help us reset?
Yes. Misalignment at the top often shows up as mixed signals online. We offer internal messaging support and communications audits to clarify your brand voice, goals, and audience so your team speaks with one voice and your supporters actually listen.
Do you provide analytics or reports?
Yes. We provide clear, actionable analytics tailored to your goals. Whether it’s a campaign recap or monthly social media performance, we translate the numbers into insights you can use even if you’re not a data person.
Can you train our staff or hand off content later?
Yes. We offer transitional support if you’re planning to bring things in-house. We’ll document systems, create templates, and even train your staff to take over once you’re ready, so your team feels confident and set up for success.